Together with Decathlon, we have prepared a non-standard gamification campaign for employees of this brand. It was supposed to introduce them to the secrets of omnichannel sales and increase their competences in this area. For the purposes of the campaign, we created a virtual Omnimaster who shared his knowledge in an unconventional way and motivated to actively participate in the campaign.
Effects? Increased digital sales, greater customer satisfaction, better perception of e-commerce in the team.
Since 2017, we have been successfully cooperating with this well-known foreign brand. Decathlon is the leader of the sports market in Poland. In our country it already has 60 stores, and around the world – over a thousand. We successfully run a variety of campaigns, including image and sales ones.
Our client wanted to familiarize employees with the subject of omnichannel sales, but also to show practical solutions and encourage the use of educational modules.
One of the most effective ways to transfer new knowledge to employees is to exchange experiences. It is not always easy – the company often lacks time or space for such activities. An unconventional solution was needed that would effectively motivate employees.
Instead of a real mentor, we created a virtual character, available at any time of the day or night – the Omnimaster. In our idea, he had full knowledge of multi-channel sales and was able to share it in an accessible and engaging way. It was an inseparable element of the entire gamification action.
We followed the example of the masters of eastern martial arts. We gave it an exaggerated character, it was characterized by an unusual language and sense of humor. This made the message more attractive in the eyes of the target group – mostly young employees who are also passionate about sports.
The campaign was based on gamification mechanics involving all employees and building a sense of responsibility for the collective result of their team. Stores from all over Poland competed with each other and gradually gained a greater and greater degree of “initiation”. The phraseology and aesthetics of the action referred to the culture of the East, including the fact that we awarded participants with belts for achievements.
On educational films, Omnimaster shared his experiences in multi-channel sales and presented new tools to employees. He introduced adepts to the digital world, familiarized them with e-commerce and motivated to start training.
The team liked the character of the Omnimaster so much that the gamification with her participation appeared in the company’s communication twice more – when introducing the new Decathlon application and promoting new omnichannel tools.
The campaign resulted in an increase in digital sales and an increase in customer satisfaction (including the collection of online orders in the store). Additionally, together with Decathlon, we made the team’s daily work more attractive and easier.